Return & Exchange Policy

Eligibility for Returns & Exchanges

• Time Limit: All returns must be initiated within 24 hours (1 day) of delivery. No returns will be accepted after this period.
• To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and tags intact.
• We do not accept returns or exchanges for damaged or used products.

Initiating a Return or Exchange

1. Contact Us Within 24 Hours: Email us at info@chaaandi.com with the following information:
   • Your order number
   • Reason for return or exchange
   • Images of the product(s) with packaging and tags
2. Unboxing Video: Crucially, you MUST provide an uninterrupted video of the unboxing process, showing exactly how the package was delivered. This video is mandatory for any return or exchange claim.
3. Approval: Once we receive your email and verify the unboxing video, we will notify you of the approval or rejection of your return or exchange request.

Return/Exchange Process

• Approval: Upon approval, we will schedule the return pickup or provide instructions for you to ship the product back to us.
• Shipping Costs: Shipping costs for returns and exchanges will be deducted from the refund or the exchange value.
• Product Condition: Returned products must be in their original condition. Products returned in damaged or used condition will not be exchanged or refunded.

Refund Options

• Exchange: Once the returned item is received, we will ship the requested exchange item (subject to availability).
• Refund: We do not provide any refund.

Timeline

Once we receive the returned product, the exchanged product will be delivered within 7-10 days.

Delivery Issues

If our delivery partner makes three failed attempts to deliver your order and the package is returned to us, we will not be able to issue a refund.

Important Notes

• This policy applies to all products purchased from AAA Jewels.
• We reserve the right to modify this policy at any time, so please review it before each purchase.

Contact Us

For any questions or concerns regarding our Return & Exchange Policy, please contact us at info@chaaandi.com